A. Find the words/phrases from the text above for the following meanings. The first letter Find the words/phrases from the test above for the following meanings. The first letter has been given.
a. trip over to have difficulty saying something clearly or comely.
b. effusive showing too much emotion.
c. bristled became annoyed or offended.
d. inured accustomed to do something.
e. culpability the fact of being responsible.
f. assertion statement sayieg that you strongly believe something to be true.
g. altribute to say or believe that something is the result of a particular thing.
h. semantic connected with the meaning of words and sentences.
i. nuance a very slight difference in meaning.
B. Match the following.
a. American`s didn`t show------------->sympathy to Akio Toyoda`s effusive apologies
b. People are accustomed---------------->to an apology in Hong Kong
c. Japanese use an apology-------------->to repair their damaged relationship
d. American participants seemed------------>less interested in a second research
e. Researchers found----------------->similar patterns in East Asian countries
C. Answer these questions:
a. Why did japanese become ann-oyed with the US subm-arrine commnander?
= Japan become annoyed with the US submarrine commander because he didn`t immediatelyapologies after colliding with and sinking a Japanese fishing boat off Haweii.
b. How do Amer-icans and Japanese per-ceive an apology?
= Americans perceive apology as an admission of wrong doing, whereas Japanese see it as an expression of eagerness to repair a damaged relationship, with no culpability necessarily implied.
c. WhatAccording tothe survey, is the a-verage result of an apologyin Japa-nese and American students?
= According to the survey, the average result of an apology in Japanese students in 11.05 apologies per week whereas in the US students in 4.51 apologies per week.
d. What was displayed in a video show?
= In a video show, it was shown that an applicant for an accounting job apologizing for having deliberately filing an incorrect tax return for a prior clients.
e. Who werethe respondentsof the second study?
= The respondents of the second study were undergraduates of US and Jap[an.
f. How can the executives apply an apology?
= The executives can apply an apology as a tool for facilitating negotiations, resolving conflicts and repairing trust.
B. Use the correct form of the verbs in brackets.
a. Be quiet! The baby is slepping. (sleep)
b. It rains (rains) cats and dogs here in the monsoon season.
c. John is buzy. He is working (work) at the moment.
d. Please keep quiet, I am listening (listen) to the radio.
e. What time does the first bus leave (leave) for Kathmandu?
f. I usually don`t wear (not wear) a scarf, but todey I wearing (wear) one because its usually cold.
g. She will travel (travel) to Dhangadhi next weekend.
h. Pasang is in theclassroom atthe ,moment. He is studying (study) History.
i. These days most people write (write) emails instead of writing letters.
j. What sorts of clothes do teenagers wear (wear) nowaday?
k. What are you doing (do) tonight? Would you- like tocome andwatch- the game?
l. You are worried. What are you thinking (think) of?
m. She usually drives a taxi? But today, She is driving (drive) a lorry.
n. These kids are not doing (not do) what I`ve asked them to do.
#Reading 2
A. Match the followings:
a. discrupt--------> to make it difficult for something to continue in the normal way
b. crewmembers---------> all the people working on a ship, plane, etc.
c. hinder------------> to make it difficult for somebody to do something or for something to happen
d. inconvenience--------------> trouble or problem, especially concerning what you need or would like yourself
e. emerge------------------> to come out of a deark, confined or hidden place
B. Answer these questions:
\a. Who has written the letter?
= Founder and CEO of JetBlue Airways David Neeleman has written the letter.
b. Who is it addressed to?
= It is addressed to the customers of JetBlue Airways.
c. How long has JetBlue ,,,been serving --its customers?
= JetBlue has been serving its ,,,, customers for seven years.
d. What was the main --- cause of inconvenience to the passengers?
= the main cause of inconvenience to the passengers was unacceptable delays, flight cancelations, lost baggage, and many more.
e. What sorts of service does the company promise?
= The service that the company promise to make the experience of flying happier and easier for everyone who chooses to fly with JetBlue Airways.
f. What does the JetBlue Airways Customer Bill of Right contain?
= JetBlue Airways Customer Bill of Right contain an official commitment on how the company shall handle operational interruptions and details of compensation.
B.Complete the sentences with the use of correct form of any am going relevant verbs.
a. A:We are going to the cinema tonight.
B:Are you coming with us?
b. A:I go on holiday two or three times a year.
B:That`s great! And where are you going this year?
c. I think it`s better to stay. It is raining and we don't have an umbrella.
d. Who is that man? Why is he starting at us? What does he want?
e. Tomarrow,I am going to see my doctor in the morning.
f. Where`s John? He was listening to a new song in this room.
g. Rita tried hard all day yesterday but she is not putting any effort today.
h. Nitu is reading a story at the moment.
i. The plane is on the runway now. You are too late.
j. I told you that I don`t want to play with you anymore. You`re simply not a team player.
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